FAQs

What forms of payment do you accept?

We accept all major credit/debit cards including but not limited to: Visa, MasterCard, American Express and Discover.

How secure is this store?

All transactions in this store are processed using the Secure Sockets Layer protocol (SSL) with an encryption of 256-bits (the highest level commercially available) keeping your information confidential.

Shipping?

Orders are shipped out within 1-4 business days of purchase. Most orders are shipped out within 2 business days however. Shipping notifications are sent via email after package is shipped with tracking if available. Transit days are Monday – Friday with the exception of holidays. USPS may deliver on Saturdays.

Shipping Options:
 
Domestic
Standard Shipping (1-3 business days)
One-Day Shipping (1 business day)
International Call 646.480.1670 or email info@purpleandchrome.com for shipping rate

 

Returns & Exchanges?

Purchased items are deemed as un-returnable if item(s) have been worn, washed, tags have been removed, damaged, and/or stained by the customer. If you need to return or exchange a part or all of your purchase from Purple & Chrome, you may return or exchange the item(s) within 15 days of the purchase. Be sure to return the item(s) you wish to return or exchange to Purple & Chrome’s return address. Include your receipt, a note describing the problem, your contact info, and the method of exchange (you may write this on BACK of your receipt). For your contact info, include your name, address, phone # and e-mail. This information will allow us to contact you, if necessary regarding the return. Your returned item(s) may be exchanged for an exchange, refund, or credit towards another Purple & Chrome purchase.

Returning Merchandise
1. Download our Return Form (PDF)
2. Fill out the Return Form
3. Send Returns/Exchanges to:
 
Purple & Chrome
Attn: Returns
137 W 112th st. apt 1B
New York, NY 10026
 
*Please note: We do not reimburse any additional shipping cost you may incur when returning or exchanging item(s).

 

Size Chart?

 

Can I track my order?

Yes! Click here to track your Purple & Chrome order.

Customer Service/ Contact Us

To contact us please email us by clicking “HERE” or go to www.purpleandchrome.com and click the contact button on the menu at the top right of the site. Alternatively, you can call us at (646) 470-0717 between the hours of 9-5pm EST Monday – Friday.

Note: Emailing is probably the quickest way to get a reply to your contacting us.

 

Do you have Sponsorship opportunities?

Yes we do.  To check out the details and apply for sponsorship click here.